This document details the terms and conditions of delivery of goods from A-EON Technology Ltd ("A-EON") and you the end-user.

The sections contained in this document are:

  *   1. Delivery of digital software products
  *   2. Delivery of non-digital software and hardware products




1. Delivery of digital software products

Availability of the software for digital delivery is usually immediate from our servers. If the digital download needs to be manually authorised, this process can take typically up to three business days.

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2. Delivery of non-digital software and hardware products

The costs of shipping are determined by both the volumetric weight of the products that you have selected in your order and the shipping destination.

Orders are processed and shipped from Monday to Friday except during special key dates when we are closed. We will send an email to you once we have processed the order and shipped the package.

We will deliver goods within the United Kingdom via Royal Mail (small packages) and Interlink Express courier (large insured packages). We use Royal Mail and FedEx courier for international delivery of packages.

Every package sent by us has a Shipping Certificate - we can send a copy to you on request.

Most items are shipped from us within one to seven working days of full payment clearance. Please note that built-to-order or customised items can take longer (usually ten working days) before being shipped. This is because of the time taken to build and pass the product through quality assurance tests.

If an item is out of stock, it may take longer to be shipped. On these occasions you will be notified of the delay by email. If we cannot dispatch the goods within a reasonable time period of 28 days, we will offer you the opportunity of cancelling the unshipped items.

International shipping to non-EU countries may attract an import duty charge on your order. Orders shipped to non-EU countries do not pay VAT which is automatically removed within the store. You will have to pay any duty and local taxes due on receipt of the goods. The duty charge is variable based on the cost of the order and the charge levied in your country.
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